WELCOME TO THE URBAN RISK SUB-CONTRACTOR RESOURCE AREA DESIGNED TO ASSIST OUR SUB-CONTRACT STAFF.
You have been directed to this page because you have been recommended for engagement as an Approved Sub-contract staff member.
The following resources are designed to assist us and you, your staff, employees and any agents you may have working with you.
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To view the downloadable content on this page, a PDF viewer is required.
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Once you have a PDF viewer, or if you already have one, mouse over the subject/document name then select the heading to display the subject information.
As all the PDFs are "form-fillable" electronic documents, select "Highlight Fields" option when the PDF is opened to display all areas for information entry.
All highlighted yellow sections MUST have a response,
All check boxes MUST have a response,
All Yes/No check boxes MUST have a Yes OR No response.
When completed, the form can be printed and mailed to us or, if you have compatible PDF conversion software, it can be converted to a PDF and emailed to us.
Be sure to complete all sections of the form so that the application can be processed in a timely fashion. SHould you have any questions, please ask.
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Should assistance be required please don't hesitate in contacting Urban Risk Head Office on;
1300 553 616
or email service@urbanrisk.com.au
MANAGEMENT PROGRAM
1. INTRODUCTION
2. EVALUATION
3. ENGAGEMENT
4. INDUCTION PROGRAM
5. APPROVAL
6. APPROVED SUB-CONTRACTOR LIST
7. RE-INDUCTION
8. COMPLIANCE
9. SUB-CONTRACTOR FEEDBACK
Urban Risk has a responsibility to íts' staff, employees, our sub-contractors and the client base in safeguarding corporate and operational integrity, safety and security.
Section 10.2 - Company Requirements of the Urban Risk Occupational Health, Safety & Rehabilitation (OHS&R) Plan, details the procedures and requirements that govern the management of all Urban Risk Sub-contractors.
You may view and download S10.2 by selecting the following View Now icon to display an extract from these requirements that applies to all Sub-contract personnel;
| Section 10.2 Urban Risk OHS&R Plan - Company Requirements | .png){kind=small} |
The process developed for managing of all Sub-contract personnel can be displayed by selecting the following icon
| Sub-contractor Management System Flowchart | .png){kind=small} |
A specific system exists for the evaluation of potential Sub-contract staff beginning with the Sub-contractor completing and submitting the following checklist;
| UR-SCM-001 - Sub-contractor Evaluation Checklist | .png){kind=small} |
The checklist is to be completed in conjuction with, and submitted to, the respective business unit manager of Urban Risk that the Sub-contractor has been introduced by or is to work with.
Photo ID Image
A suitable passport sized Photo ID image must be included with each evaluation submission and there must be one (1) image per person indicated on the submission.
All images should be
Head and shoulders shot with a White Backgound only
Subject should preferably wear a dark shirt to contrast background
If electronic, the image should be in JPEG or PNG format and no larger than 2MB
If paper based, the image should be a standard passport sized image 36mmW x 46mmH
Once received, the evaluation checklist is used by Urban Risk management to assess, vet and pre-qualify a Sub-contractor in preparation for approval.
Should a Sub-contractor be approved and depending on training/skillsets, they may be engaged for work accross all business units.
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3. ENGAGEMENT
Upon successful evaluation a Sub-contractor will be issued the Urban Risk Engagement Pack that includes;
UR-SCM-002 - Sub-contractor Engagement Letter - (Issued on evaluation)
| UR-SCM-003 - Sub-contractor Agreement Form | .png){kind=small} |
- Schedule A - Confidentiality (NDA) Agreement
- Schedule B - Roles and Responsibilities
- Schedule C - Terms and Conditions
| UR-SCM-004 - Sub-contractor Data Register | .png){kind=small} |
The forms are to be completed in conjuction with the respective business unit manager of Urban Risk that will support and assist as required in their completion.
Once verified and pre-approved, the Sub-contractor will be required to complete a formal Urban Risk Induction Program and any relevant Client Site Specific Induction as required by the business unit that the Sub-contractor is to work with.
A copy of the completed and authorised forms will be issued back to the Sub-contractor for their records and, should be kept with the Engagement Pack and Induction Manual, readily available whilst engaged in the completion of works/services on behalf of Urban Risk.
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4. INDUCTION
Only when the completed and verified Sub-contractor Evaluation Checklist has been successfully processed will a Sub-contractor be allowed to complete the Urban Risk Induction Program.
The induction program will include;
UR-SCM-005 - Sub-contractor Induction Manual - (Issued at Induction)
General Urban Risk Induction Program, and
Site Specific Induction Programs (as required)
The manual contains all the Urban Risk specific induction information and outlines the general requirements of OHS&R as applicable to workling as a Sub-contractor with us.
On successful completion of the Urban Risk Induction Program (including any Client Site Specific Induction) the Sub-contractor may be allocated an approved status and placed onto the Approved Sub-contractor List.
The Urban Risk Induction Program is normally completed in person at Urban Risk head office however, it may be administered via online format where applicable and available.
5. APPROVAL
Only when the completed Sub-contractor Data Register, Sub-contractor Agreement Form and all required Inductions have been successfully completed will a Sub-contractor be given Approved Sub-contractor status by Urban Risk management and allowed to commence work.
Should a Sub-contractor not furnish all required information at the time of engagement, the Sub-contractor will not be give approval by Urban Risk management to commence works until the required information is supplied.
In the event that a potential Sub-contractor not meet the mimimum requirements by the management system, dependant on the criteria deficiency, Urban Risk may choose to assist the Sub-contractor in meeting the requirements via business partnering or referral to external services.
A potential Sub-contractor may re-submit the Evaluation Checklist at any time when all criteria deficiencies have been addressed.
6. APPROVED SUB-CONTRACTOR LIST
On approval, a Sub-contractor will be placed onto the Urban Risk Approved Sub-contractor List that is accessed by all Urban Risk business units.
Based upon training/skillsets/experience and capabilities, the Sub-contractor may be enaged in consultation with a business unit for the supply of services/completion of works.
Urban Risk will maintain a training/skills matrix for all Sub-contract staff to allow assessment for suitability to undertake work/tasks commensurate with the Sub-contractors' exposure to Urban Risk Clients.
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7. RE-INDUCTIONS
An approved Sub-contractor will be required to complete re-inductions prior to any applicable dates for expiry arrive.
Any Approved Sub-contractor that does not complete a required induction will not be grated access to the respective business unit/client site to complete work and may be removed from the Approved Contractor List until such time as all required re-inductions have been completed.
Urban Risk will work with all Sub-contractors towards a unified workforce and may chose to provide as much assistance as possible i order to reach and maintain induction compliance.
8. COMPLIANCE
An approved Sub-contractor will maintain all compliance and be required to submit CURRENT copies of all Insurances (Public Liability and Workcover - where applicable), Licenses and Accreditations (credential/s) relative to respective areas of work, and as requested, on renewal anniversaries.
Urban Risk will maintain records of all Sub-contractor credential/s and be in a position to request copies of all/any renewals as they fall due.
To update any Sub-contractor data, use the following form;
| UR-SCM-004 - Sub-contractor Data Register | .png){kind=small} |
Any Approved Sub-contractor that does not furnish a required credential/s will not be granted access to the respective business unit/client site to complete work and may be suspended from the Approved Contractor List until such credential renewals are supplied.
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9. SUB-CONTRACTOR FEEDBACK
Feedback from our Sub-contractors is HIGHLY VALUED at Urban Risk and to assist we have produced a specific Sub-contractor Feedback Form.
You are actively ENCOURAGED and WELCOMED in giving us both positive and constructive feedback.
Please let us know by downloading the form, completing it and sending it back to us at;
service@urbanrisk.com.au
| UR-SCM-007 - Sub-contractor Feedback Form | .png){kind=small} |
Alternatively, you can call us direct on;
1300 553 616
And speak direct at any time. We welcome your call.
Reasons To Give Us Feedback
Why should I give feedback?
Feedback is perhaps the single most powerful anyone has at his or her disposal to bring about significant improvement in levels of coworker and management engagement and enhancing levels of performance.
The positive outcomes of giving effective feedback are astonishing and oftentimes bring about company-wide improvements. Effective feedback can increase productivity and sales, decrease conflict, streamline business processes, uncover training needs, and improve problem-solving abilities. And that is just the beginning.
If feedback can do all that for us, why don't more people use it?
Here are four significant reasons in the positive. . . . . .
Reason #1: "Why should I?"
The first reason, "Why should I?" is most often given when we are talking about reinforcing feedback, that is, feedback that recognizes a job well done, and seeks to encourage repeat behavior.
In this case, leaders often say, "I'm paying these people to work! Why should I have to tell them they're doing a good job all the time?"
The response to this "old-school" philosophy is this: imagine you're in the stadium watching your favorite team and they score. What do you do? You yell and cheer and wave your arms ... along with thousands of other people! Well, why are you doing that? Members of that team are also being paid (often paid outrageous sums of money!). Why are you cheering them? They're just doing their job!
But you do cheer them - time and again. Why? Because you are giving them positive, reinforcing feedback. You want them to know you are behind them, supporting them, rooting for them. Your employees have the same needs!
Reason #2: "I don't like confrontation."
Reinforcing feedback is one of two types of feedback - the other is re-directing feedback. Re-directing feedback is feedback that seeks to change negative behavior or performance.
Re-directing feedback situations are often considered a battlefield, with the combatants armed to the teeth. When you enter into a feedback session with that mindset, it's no wonder you're on the defensive, with your adrenaline running high.
It's vital to remove that image from your mind: feedback is not a fight. It is a collaboration in every sense of the word. You aren't looking to defeat an enemy; you want to forge a solid and positive relationship and help your employee to grow, bring about a change in management and improve performance. The giving of feedback, even difficult, re-directing feedback, is a gift for the recipient.
Reason #3: "I don't know how."
Ignorance is never bliss. In fact, it's a prison. Giving effective feedback isn't instinctive: people don't know how to do it naturally. Fortunately, you can learn everything you need to know to give powerful feedback that can transform business relationships from giving feedback.
Reason #4: "If I wait long enough, maybe the problem will go away."
Trust us - it won't. There's only one solution: start giving effective feedback, today!
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